faq

//Frequently Asked Questions

PARKING PERMITS

If a parking permit is required to park our vehicle outside your collection or delivery address it is the customer’s responsibility to obtain a parking permit from their local council.

TRANS-SHIPMENT VEHICLES (small van)

If the access to your collection or delivery address is restricted and we cannot park our large vehicle close to your property, we will require a smaller trans-shipment vehicle to complete the movement of your items between the vehicle and your property.

All access restrictions must be advised to your move coordinator in advance of your move.

TAXES AND DUTIES

Dependant on the arrival country, the majority of destinations have no tax or duties on household items or personal effects which have been owned for over 12 months.

Be aware that taking alcohol to non EU Countries can be very expensive in tax and duties.

QUARANTINE/STEAM CLEANING FEES, FUMIGATION CHARGES, CUSTOMS INSPECTION FEES

All consignments to Australia are subject to an AQIS inspection and clearance charge. Dependant on the volume of the consignment, these charges can range between AU$16.50 and AU$22.00 per cubic metre with a minimum charge of AU$88.00. The AQIS charge for a 20ft container is approximately AU$400.00. All costs are subject to change and GST (Australian VAT) by the Australian Government.

COLLECTION / DELIVERY TO PROPERTIES ABOVE GROUND FLOOR

If the access to your property is above ground floor level, extra charges may apply.
Please inform your move coordinator in advance of your move.

COVER FOR YOUR GOODS

If you decide to take out the cover provided by Movecorp for your items you are covered differently dependant on who packs your items:
If you (the customer) pack your items independently – you are only covered for total loss / total damage of your items.
If you request a packing service and we (Movecorp) pack your items – you are covered for every item individually.

HOIST

On the rare occasion that the access to your collection or delivery property is restricted, narrow or too small for the maneuver of large items of furniture (especially down stair ways of flat / apartment blocks) a hoist would be required. This would involve the removal of a window within your property and the operation of a hoist to move your goods into or out of your property. Extra charges will apply for this service, please inform your move coordinator in advance of your move if you think this service would be required during your removal.

TIMESCALES FROM COLLECTION TO DELIVERY

This is difficult to define as each move is completely individual.
Small consignments (boxes only) can be delivered within the EU between 3 and 7 days from collection dependant on the destination, (the more remote the destination, the more time it can take). International and larger consignments can take anywhere from 2 to 12 weeks as your consignment must be coordinated with shipping dates or loads being transported by road and those corresponding journey lengths. You also have to consider the time your consignment takes to be processed by customs at your destination country and for the appointed delivery service in your destination country to deliver to your consignment to your new address.

Delivery time estimates can be provided but due to the nature of transportation and transport delays can be possible and therefore cannot be guaranteed.

UNDER / OVER VOLUME

All consignments are quoted on the volume given on booking. All quotes are given on a pro-rata basis. When your consignment is loaded for shipping / transporting to your destination the volume of the consignment is measured exactly. Any variance on the original volume quoted will be notified to us and we will adjust your total move cost in accordance to this definitive measurement.

DO I NEED A SURVEY?

If you are unsure of the volume of goods to be moved or you have some obscure items you wish to transport, we would be happy to come and survey your items to provide you with a more accurate and detailed quote, free of charge!

WILL IT BE MOVECORP CREW

Due to the consistent high standards of our Movecorp crew and fabulous reports from customers we attempt to cover as many of the consignment collections and deliveries as possible. If we are unable to coordinate your move within the Movecorp crew schedule we have several professional agents who would carry out our move to the similar high standards set my Movecorp/.

Contact the EXPERTS