Quality Management System

Movecorp aims to deliver the highest quality of service to its clients which demonstrates consistently high class standards of professionalism in accordance with all requirements and regulations of the Removal Industry Standardising Bodies such as BAR, OFT and the National Guild of removers and storage.

Movecorp operates a formal, documented management framework which complies with all requirements set by the Industry. All activities carried out by Movecorp which may have an impact on our service to our clients are controlled and regularly monitored to ensure that the highest standards are maintained throughout every aspect of the company, to satisfy our clients and encourage continual improvement and growth of the company and its reputation.

Our objective is to achieve complete customer satisfaction and success by providing a service which conforms to all relevant requirements of not only the Industry, but to meet every requirement of each individual customer. Our operations policy and procedure ensures that all work, from initial enquiry to completion and delivery, is undertaken conscientiously and in a manner which sets and maintains a professional and high standard of service.

Our operating protocol is simple yet diverse to ensure clarity and quality in every aspect of the company. Every member of our experienced workforce is required to follow the policies and procedures applicable to their area of employment.

All procedures and practises, routine or specialised, whether formally documented or personally monitored, are subject to regular analysis, beneficial criticism, updating and improvements. Our operating framework demands that activities are effectively controlled and undertaken according to company policy and the client requirements. To ensure these objectives are met we review our activities at regular intervals.

Movecorp is a continually expanding company, located in the Midlands yet operates on a worldwide basis. A removal company for whom no task is too small nor too large. Movecorp aims to satisfy the needs of every customer, organise plan and support each removal process to ensure a smooth move, and customer satisfaction.
Movecorp can provide a range of services to suit the personal circumstances of every client;

  • a fast parcel shipping only service available to transport throughout the EU within only a few days,
  • a dedicated collection and delivery service for sole use of the client and their removal,
  • a groupage service where several consignments are transported together to a similar delivery region,
  • a full or part packing service, where our professional handlers pack customers items securely and export wrap furniture to ensure complete protection during transportation.
  • Movecorp can also provide storage facilities for an intended delay between the collection and delivery as required by the customer

Movecorp tailors every consignment to the circumstances and requirements of every consignee.
All activities agreed to be executed by Movecorp are without fail processed and operated within the shortest timescale possible or to a predetermined schedule set by the customer. As with the majority of transport methods delays are possible and potentially unavoidable. However, all staff at Movecorp are experienced and dedicated to work around any unfortunate incident and action the best results possible in the circumstances presented.

Our experienced and diligent team of office based ‘removal co-ordinators’  calculate the volume of goods to be moved, taking into account collection/delivery access to properties, multiple collection/delivery addresses, any storage requirements and any other special requirements for the removal, before compiling a personal quote for the cost of the removal. Once this is approved and accepted by the client, the removal is processed and booked into the company schedules for the requested dates.

Continual contact is maintained between client and move co-ordinator leading up to the date of collection and through to delivery to build a strong relationship during this often stressful time for clients and quickly update any changes or additions to the service quoted as requested by the customer. Movecorp provides the necessary customs forms and documents to be completed by the client to ensure smooth and problem free customs clearance in the destination country.

Movecorp intends to operate efficiently whilst catering to every need of every customer. We aim to fulfil every requirement and exceed every expectation to our maximum potential, encouraging a resultant high level of well deserved respect and appreciation from our customers and suppliers. Along with this professionalism Movecorp has an extremely friendly and relentlessly helpful persona which, as a faultless combination, has lead to build an excellent reputation for Movecorp, of which every employee and associate can be proud to be a part of whether large or small.

Contact us for a free quotation for your relocation on the details below and one of our team will contact you with a free no obligation quotation.

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